Privacy Policy
How VanStro collects, uses, shares, protects and retains personal information under Canadian privacy law.
1. Our Commitment
VanStro Global Supply Inc. ("VanStro", "we", "our") is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Act respecting the protection of personal information in the private sector (Law 25), and other applicable Canadian privacy laws. This Policy explains what information we collect, how we use it, with whom we share it, and the rights you have.
2. Privacy Officer
Our Privacy Officer is responsible for compliance with this Policy. You may contact the Privacy Officer at info@vanstro.ca or by mail at 856 Century Street, Winnipeg, Manitoba R3H 0M5.
Important: privacy rights requests and consent withdrawal should be directed to the Privacy Officer at info@vanstro.ca.3. Information We Collect
We collect personal information that you provide directly and information generated automatically as you interact with the Website:
- Identification and contact information: name, email address, telephone number, mailing address, company name, and role.
- Transactional information: products and services you inquire about, quotations issued, orders placed, payment status, and delivery records.
- Technical information: IP address, browser type, device identifiers, operating system, referring URL, pages visited, and timestamps.
- Communication records: messages you send to us, customer service tickets, and meeting notes.
- Marketing information: subscription preferences, event registrations, and survey responses, where you provide them.
4. Purposes of Use
We use personal information for the following purposes:
- Responding to inquiries, preparing quotations, fulfilling orders, and providing customer service.
- Managing dealer and supplier relationships, including credit and onboarding processes.
- Improving the Website, our products, and our services through analytics and research.
- Complying with legal obligations and protecting our legal rights and the safety of others.
- Sending marketing communications about products, promotions, and events, where you have consented to receive them.
5. Legal Basis and Consent
We collect, use, and disclose personal information only with your knowledge and consent, except where authorized or required by law. Consent may be express or implied depending on the sensitivity of the information. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer.
6. Disclosure to Third Parties
We disclose personal information only as necessary to fulfill the purposes set out above, to the following categories of recipients:
- Service providers retained to perform functions on our behalf, such as payment processing, shipping and logistics, IT hosting, design software, and customer relationship management, under contractual obligations of confidentiality and data protection.
- Participating independent dealers and installers to fulfill orders and provide post-sale service.
- Affiliated entities of VanStro Global Supply Inc., including the supply chain partner Qingdao Wanshituo Trading Co., Ltd., strictly for order fulfillment, product quality coordination, and online marketing operations, under written confidentiality and data protection terms.
- Government authorities, regulators, or law enforcement, where required by law or to protect our legal rights.
- Successors in connection with a corporate transaction, such as a merger, acquisition, or sale of assets, subject to confidentiality protections.
7. Cross-Border Transfers
Some of our service providers and affiliates are located outside Canada, including in the United States, Singapore, the Republic of Korea, and the People's Republic of China. When personal information is transferred outside Canada, it may be accessed by foreign courts, law enforcement, and national security authorities under the laws of the receiving country. We use contractual safeguards and security measures designed to provide a comparable level of protection. By using the Website or providing your information, you acknowledge such cross-border transfers may occur.
8. Retention
We retain personal information only as long as necessary for the purposes for which it was collected, to fulfill our legal and contractual obligations, and to resolve disputes. When no longer required, personal information is destroyed, deleted, or rendered anonymous in accordance with our retention schedule.
9. Safeguards
We maintain physical, organizational, and technical safeguards appropriate to the sensitivity of personal information, including access controls, encryption in transit, secure storage, staff confidentiality undertakings, and regular security reviews. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
10. Your Rights
Subject to applicable law, you have the following rights with respect to your personal information:
- Access: request confirmation that we hold information about you and obtain a copy.
- Correction: request that we correct inaccurate or incomplete information.
- Withdrawal of consent: withdraw consent to the collection, use, or disclosure of your information, subject to legal or contractual restrictions.
- Deletion: request deletion of your information where no longer required and not otherwise retained under law.
- Portability: request transfer of your information in a structured, commonly used format, where applicable under Quebec Law 25.
- Complaint: file a complaint with our Privacy Officer or with the Office of the Privacy Commissioner of Canada or your provincial regulator.
To exercise these rights, contact our Privacy Officer. We will respond within 30 days of receiving a valid request. We may need to verify your identity before providing information.
Important: VanStro will respond within 30 days after receiving a valid request, subject to identity verification.11. Children's Privacy
The Website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact our Privacy Officer and we will take appropriate steps.
12. Automated Decision-Making
We do not currently use personal information to make decisions about you based solely on automated processing. If this changes, we will inform you in accordance with applicable law and provide the rights of access and explanation required under Quebec Law 25.
13. Changes to This Policy
We may update this Policy from time to time. The updated Policy will be posted on the Website with a revised Effective Date. We encourage you to review this Policy periodically.
Contact Us
Questions about this page or any of our legal terms may be directed to: VanStro Global Supply Inc. 856 Century Street, Winnipeg, Manitoba R3H 0M5, Canada Email: info@vanstro.ca Phone: 204-221-2288 Website: vanstro.ca
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